LGBTQ+ Inclusive Customer Service Trans-affirming and family violence in LGBTQ+

and family violence in LGBTQ+ communities

Duration: 4 hours (including a 15-minute break)

respond confidently when challenges arise

Summarise the origins and goals of Wear It Purple

we examine how stigma shows up in aged care environments and identify practical ways to create culturally safe

LGBTQ+ Inclusive Customer Service Trans-affirming and family violence in LGBTQ+Gain practical skills for inclusive, affirming customer interactions Many customerfacing staff want to provide respectful, inclusive service but may feel unsure about the right language to use, how to avoid assumptions, or how to respond if they make a mistake. Without this understanding, even wellintentioned interactions can leave LGBTQ+ customers feeling unseen, unsafe, or unwelcome impacting trust, loyalty, and reputation. This eLearning builds